Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

For the felt flowers I recommend spot cleaning with cold water. I have accidentally washed mine in the washing machine once and it came out just fine. But I wouldn’t recommend this.
A lint roller is good for cleaning lint off too.

My order still hasn’t arrived. What do I do.

Please read my shipping policies. Where an order hasn’t arrived after a significant amount of time, I will ask you to confirm your shipping address to ensure I shipped to the correct address. Your order will be insured by the Royal Mail postal service. I will help you claim the amount of your items up to the amount covered by the postal service.
Please note I hold the right to refuse refunds for delayed items and any refunds made will be at my discretion.

Do you offer gift wrapping services.

I can gift wrap and send an item to your chosen address to surprise a loved one.
All orders are packaged on a white branded presentation card. I can then wrap with in pink or white tissue paper and hand tie a bow on it before packaging in a white box.

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